Shipping policy

Last Updated: September 29, 2026

At AliSunrise, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are processed after we receive and verify your order.

Processing time may vary depending on product availability, order volume, and other circumstances.

If there is any significant delay in processing your order, we will make reasonable efforts to inform you.

2. Delivery Time

Estimated delivery times may vary depending on your location, product availability, shipping method, and courier service.

The estimated delivery time displayed during checkout or communicated with your order should be considered an estimate rather than a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before the order is confirmed.

Shipping fees may vary depending on the delivery location, order size, product type, or shipping method.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
Complete address
City
Phone number
Any other information required for delivery

AliSunrise is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Courier Delays

Delivery may occasionally be delayed because of circumstances beyond our reasonable control, including:

Weather conditions
Public holidays
Courier delays
Transportation issues
High order volumes
Natural disasters
Other unforeseen circumstances

We will make reasonable efforts to assist customers when delivery delays occur.

6. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the courier.

7. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or you receive an incorrect product, please contact us as soon as possible after receiving your order.

Please provide your order number and relevant photos or other information that may help us investigate the issue.

8. Undelivered or Returned Packages

If a package cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or other circumstances attributable to the customer, additional shipping arrangements or charges may apply.

Any applicable refund or reshipping will be handled according to our Return & Refund Policy.

9. International Shipping

If AliSunrise offers international shipping, delivery times, shipping charges, customs duties, taxes, and other import-related costs may vary by destination.

Any applicable customs duties or import charges may be the responsibility of the customer unless otherwise stated at checkout.